PERSONALISED PRODUCTS – T&CS

  • It is the customer’s responsibility to select the correct size and colour of the product.
  • T-shirts come in various cuts. Therefore, it is the customer’s responsibility to ensure the correct  size is chosen based on the provided sizing chart. Please ensure that the correct size is chosen based on the provided sizing chart.
  • It is the customer’s responsibility to ensure the correct personalisation information is given to Okuhle Only. This includes any names, surnames, phrases, birth month, dates, age, year etc.
  • Cancellation of personalised orders that have already been sent for production: in the event that the personalisation process has already been completed, you will only be offered a 50% refund.
  • In the event that the order has not already been shipped from the production facility: because it is understandable that mistakes happen, if the customer has incorrectly entered the personalisation, Okuhle Only will charge 50% reproduction charge to produce a replacement.
  • In the event that the order has already shipped from the production facility: if the customer has incorrectly entered the personalisation information, Okuhle Only will charge 50% reproduction charge to produce a replacement, in addition to a collection and redelivery fee. So, make sure that you enter the correct information!
  • Remember only certain elements of a design can be personalised. These elements include the name, surname, date, age, clan praise, clan name, picture, birth month and birth date. All other parts of the design will remain as shown in the image and cannot be altered. Name, date and message personalisation are subject to number of words limitations to maintain the aesthetic and quality appeal. It is the customer’s responsibility to ensure that their personalisation is within the word limit. 

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